Адреналин
28.04.2010, 22:10
Не состоялся из-за вулкана полет 18апреля-2мая Лаппенранта-Дюссельдорф.
На выбор предлагалось либо перенести дату рейса либо вернуть деньги.
Заполнили форму на возврат денег.
Билеты стоили всего 174 евро.
Сегодня получил письмо...:010:в "дружелюбном тоне".
Можете откомментировать?
Dear Customer,
I refer to your recent correspondence regarding your booking confirmation PDF2UA
Ryanair sincerely apologise for the cancellation of your recent flight which was caused by the closure of European airspace following the volcanic eruption in Iceland. As you will be aware this disruption was completely outside the control of any airline.
We wish to confirm that your refund has been processed back to the original form of payment used when making your original flight reservation and this refund should be reflected on your account within 7 working days.
The amount refunded to your credit/debit card is EUR68.97.
As you requested a refund please be advised that in accordance with EU Regulation 261 you do not have any further claim against the airline.
Due to the mass disruption and to ensure that we can promptly process all valid claims we cannot enter into further correspondence with customers regarding claims not covered under Regulation EU261/04. If you have submitted a claim for expenses in addition to your refund request, I regret that no response can be provided. Ryanair strongly recommend that all claims for expenses not covered under Regulation EU261 should be claimed directly from your travel insurer.
Yours sincerely
Ryanair Customer Services
Unfortunately, email replies to this address cannot currently be accepted, responses can be sent by fax to Ryanair Customer Services on +353 1 5081702
На выбор предлагалось либо перенести дату рейса либо вернуть деньги.
Заполнили форму на возврат денег.
Билеты стоили всего 174 евро.
Сегодня получил письмо...:010:в "дружелюбном тоне".
Можете откомментировать?
Dear Customer,
I refer to your recent correspondence regarding your booking confirmation PDF2UA
Ryanair sincerely apologise for the cancellation of your recent flight which was caused by the closure of European airspace following the volcanic eruption in Iceland. As you will be aware this disruption was completely outside the control of any airline.
We wish to confirm that your refund has been processed back to the original form of payment used when making your original flight reservation and this refund should be reflected on your account within 7 working days.
The amount refunded to your credit/debit card is EUR68.97.
As you requested a refund please be advised that in accordance with EU Regulation 261 you do not have any further claim against the airline.
Due to the mass disruption and to ensure that we can promptly process all valid claims we cannot enter into further correspondence with customers regarding claims not covered under Regulation EU261/04. If you have submitted a claim for expenses in addition to your refund request, I regret that no response can be provided. Ryanair strongly recommend that all claims for expenses not covered under Regulation EU261 should be claimed directly from your travel insurer.
Yours sincerely
Ryanair Customer Services
Unfortunately, email replies to this address cannot currently be accepted, responses can be sent by fax to Ryanair Customer Services on +353 1 5081702